AC United - Dallas, Texas

Malia Mims

STAY FAR AWAY FROM THIS COMPANY. I was contacted by this company after requesting quotes from multiple providers. I went with them because the salesperson seemed very knowledgeable and gave me the best price. They were able to come the same day to replace my unit, but that's where the positive experience ends. The crew they sent was very unprofessional. They tore down my fence, causing significant damage and refused to repair it until I would not release the funds from the loan company. Their crew left cigarette butts all over my backyard. In order to compensate for my damaged fence, they took $600 off the price only after I threatened to contact TLDR ( THEY DID NOT WANT THAT BECAUSE THEY ALSO KNOW THAT THEY FAILED TO GET THE PROPER INSPECTION REQUIRED BY LAW). Fast forward 11 months later, the unit has completely stopped working, and not only that, I discovered that they left my old furnace in the attic and did damage to the light fixture, even though the contract states that they will remove old equipment from the premises. I called the number on the invoice and got no answer but instead a text message stating they were busy helping other customers and to provide my name and what my issue was. I provided them with my name and issue in response to their text, and never received any response. I contacted the owner, Wilmer Navarro directly, since I had his phone number from the fence incident. He had come out to inspect personally and told me to call him directly if I ever had any issues. However, he did not respond either. I contacted the loan company good leap who provides their financing. Even though I have paid the loan in full, they said they will contact AC unit on my behalf, and get back with me in a couple of days. The woman I spoke with gave me the 888 number that I later found is listed on their website. I called the 888 number and a woman answered. After stating my issue, she said I needed to contact the 'service department' and that she didn't have the number on hand and that she would text it to me later. Very unprofessional. I never received any text from her. They offer a one-year parts and labor warranty, but obviously they do not honor it because they do not respond when there are problems. Now I have reported them to TLDR, so we will see what becomes of it and I will update this review. The owner is not reputable and does not stand behind his product. I'm sure they hope the unit will last at least a year since they will never provide warranty service or honor their contract.

Maria Ramirez

This is what they left us with. My parents are seniors and disabled and are currently without a\c. The pictures below illustrate that they did not properly secure the ducts and only used tape. Additionally. The heater is also not installed properly and not level and appears to have been damaged during installation. We’ve been reaching out all weekend and all they want are the license numbers for the techs that found the problems

Update - 06/20/2022 Just spoke with a tech after being pawned off from customer service who refused to send a tech to inspect this week without charging a service fee.....to inspect the mess they left.....a service fee. I also requested to escalate and he said they didn't have time for me because the owners are lawyers. Don't get sucked in by the low price.....you get what you pay for has never been more true

Jeraldin Mosquera

Quedé muy satisfecha con el servicio recibido la instalación fue de alta calidad y el equipo nosotros gran profesionalismo en todo momento. Recomiendo sus servicios 100%

efrain CARREON

Super agradecido con wilmer y su equipo,muy responsables en todo momento me mantuvieron notificado el sig paso a seguir ,,,,100% recomindo a AC UNITED..

nayoly navas

Recibí el servicio de manera exitosa, de verdad muy agradecida por el servicio brindado 100% recomendados , además de todo el trabajo que hicieron fue maravilloso, de verdad muchas gracias ☺

Jean Molina

Prestan un servicio de calidad. Me guiaron con la financiación, e instalaron las máquinas. Los super recomiendo.

Myriam L.

He recibido un servicio excelente y satisfecha por el trabajo realizado. Gracias por los representantes y técnicos que me atendieron. Recomendados al 100%

Lauren Escobedo

Just don't, go with a well known professional company They might have a professional license but the work isn't. Tdlr will be investigating this company soon on my current issues. The company wanted me to have another company list out all the issues with our instal that ac united did, today we got a half price quote to fix the issues that they originally did. No thanks. I messed up paying 10k for a new ac and heat install was a deal for trash installation and allot more money for electric bills going with this cheap company and bad work ethic and customer service. do not go with this company. Also check the addresses so far there's 3 that are listed for the same company