A-US Air Conditioning of Texas - Garland, Texas

Chad Hickey

Why can’t I rate less than one star? I know I have a home warranty, and they only hire the bottom feeder contractors but these people are ridiculous. Openly refuse to disclose what I’m paying for, repeatedly, even after the warranty company requested it. Fraudulently charged me for a permit they never obtained, and work they didn’t perform, and to top it off, the unit they installed looks like a bad DIY job- nothing fits or seals, it sucks hot air from the attic where they failed to seal it up, and it blows cold air into the hot attic where they failed to seal it up. Condensate line leaking onto attic rafters and I just can’t imagine any professional being proud of this installation. I really wish a supervisor or owner of this company would respond, no one returns calls or emails. Look at these photos and tell me you would hire these people?

UPDATE.... we've had 7 visits from these folks trying to make things right, the City had to get involved because they refused to do an inspection after their install... to the point the City has fined them for not doing the inspection, AND they have another permit on file from 6 months ago with this same company where they refused to do an inspection afterwords also. Completely ridiculous, and I have no idea how they are in business, and have no idea why their management or owner doesn't care?

Todd Lange

Single handily the absolute WORST company I’ve ever dealt with. The untrained installers completely botched the install of two units, put a massive hole in our ceiling and just left without even telling us. 2 days later one of them busted a hose or something and now it’s raining in the living room. Terrible doesn’t come close to describing this company.

Jennifer Serrano

Do not use this company under any circumstances. They are crooks and you can’t trust what they are saying. They were sent by my warranty company but I decided to take the cash out option and choose my own vendor. After finding out they had lost the job, they sent the warranty company a list of things they had done to prepare to do the work on my property. Including, requesting a permit from the town, installing a hard start and capacitor… the work totaled $800. I called the town, no permit had been requested and the vendor that I did choose was nice enough to remove a rusted on capacitor and hard start so that I could show the warranty company that A-US Air is taking them and their customers for a ride. Do not use! See photos below of the rusty equipment they supposedly installed the week before. Save yourself the headache and either take the cash out or get a second opinion.

Ariana Martinez

Do not recommend this company. They work with third party technicians and thus aren’t able to schedule services until the night before they come. Does not give anyone with a regular job to properly arrange their schedule for the service. I had them out in the spring bc my system wasn’t cooling they replaced a zoning board and it worked fine all summer and now that I need the system to heat it’s not working despite working fine at the end of the cold season. I called a second company to take a look at the system and they suggested I contact the last people that did the installation because the wiring was a mess. They suggested I try that first to reduce my cost but these people are a pain to work with. For this type of service you’re better off with a company that employs their technicians and offers a guarantee on their work. I’ll be having the second company back out to complete whatever repairs are needed.

Annette Larsen

This company is a joke.They do not deserve any stars! If you are using your Home Warranty Company, as we did-insist on another company!! A-US Air does not follow the proper installation requirements as per Industry Standards, Manufacturer Instructions and Applicable Codes. The damage to our unit is consistent with their failure to complete the appropriate Acid Flush at the onset and later at the time of a necessary repair. According to Kenny in their office “an acid flush is not necessary when replacing the compressor”. Kenny was non-responsive at first and when I finally reached him he was rude. Management’s response to our issue and concerns were unapologetic, unprofessional and they failed to address our specific concerns over and over again. Read the reviews so you have a complete picture. Save yourself a headache and find a reputable company who truly cares about their work ethic and customer satisfaction!

Tara Kimball

I had a horrible experience with this company who at first came out for just an inspection of the unit to prepare for summer. Instead what I got was over a month of no a/c after they came then it was one thing after another unable to fix. The end was when the last technician went up into the attic and hit the pvc pipe loose not realizing then left and I came home to a flooded hallway with wood floors buckling. After emailing pictures and trying to call their corporate office because they should be insured, I got brushed off and ignored. Horrible customer service. I had to switch companies who then was able to get my a/c working quickly. But I was left with a warped wooden floor and no response from their corporate. So it comes From the top down.

J Pollard

A-US Air Conditioning of Texas
Friendly Helpfull Knowledgeable Crew worked well together. Finished job on time. Thank you.

#ACRepairReplace #SuperFriendlyHelpfull #TexasAC

Casey Packer

Incompetent technician. Said the lines were frozen and they were not (see pic). Never took the panel off the system to evaluate anything. Starting to defrost the system and identified that the primary drain was blocked and left copious water leaking out of the system, refusing to fix it because his boss (Kevin) said it wasn't his responsibility to fix an issue he created. Third time they came out and nothing has been repaired. Literally couldn't determine the upstairs HVAC from the downstairs HVAC at the first visit. Totally clueless. No one answers the phone to discuss and there is no customer service what so ever. They are scamming people with "service" for home warranty when really they are just avoiding service costs to help the home warranty company avoid costs.